The Avante Billing Department works hard to provide the best customer service possible. Upon request, we can help you with most of your billing and insurance questions. As a service to our patients, we will bill primary and secondary insurances when possible. We can also assist you in obtaining a benefit quote from your insurance. We can be reached by phone Monday through Friday between the hours of 8:15 to 5:00.

Here are some important things to know about Avante Medical Center's policies regarding Insurance Billing:

Insurance Benefits:

It is important to know your coverage before coming in for an appointment. Although we bill most primary and secondary insurance carriers, our providers are only contracted with Blue Cross Blue Shield. If you are seeing a Naturopath, it is important to verify that your insurance plan covers this type of provider and if there is a yearly maximum benefit. Please contact your insurance carrier prior to your visit and fill out the answers to the questions on the Insurance Information Form found in the Adult New Patient Packet. This information and a copy of your card will be required at check in. If you would like the assistance of the Avante Billing Department to get a benefit quote from your insurance carrier, we require that you fax the completed Face Sheet and Insurance Information sheet no less than 48 business hours prior to your visit to (907)-865-5908. Avante Medical Center cannot guarantee the accuracy of the benefits quoted to our office; therefore, we will not be responsible if the insurance carrier processes your claim differently than expected.

Medicare:

It has been the decision of our Nurse Practitioners at Avante to "opt out" of Medicare and Naturopaths are not eligible. Therefore, all services provided at our facility cannot be submitted, either by the patient or Avante Medical Center, to Medicare. However, if you have a secondary coverage, please refer to the Insurance Benefits section above.

Appointment:

 Please come to your appointment with your insurance card and with the Insurance Billing Information Sheet completely filled out.

Payment Due at Visit:

The amount of payment due at the time of visit depends upon your insurance plan and your preparation. Avante Medical Center will collect in full at the time of visit if you do not have an insurance card, or have not completed the attached insurance form. Deductible, co-pay, coinsurance, and non-covered/non-billable services (i.e. IVs, supplements, injections) will be collected at the time of service. We will also collect on any balance due on your account.

A more detailed description of our insurance and collection policies are listed in our Adult New Patient Packet. If you have questions regarding our policies, please call our billing department at (907) 770- 6700 extension 3 prior to your scheduled appointment. The Avante Billing Department will strive to make your insurance and billing process as simple as possible.