"Experience the Future of Medicine"

Insurance Billing

As a service to our patients, we bill primary and secondary insurance when possible. When you call for your appointment, we will enter your insurance information into our system.  We require a copy of your insurance card at the time of your appointment.  Please check your deductible and coverage for our services prior to your first visit. 

If you are seeing a Naturopath, please call your insurance company to see if this provider type is covered by your specific plan. Even if you have Aetna or Blue Cross Blue Shield, you must verify that your plan covers a Naturopathic provider.

If you agree with our payment terms and conditions, Avante requires payment of your co pay and any outstanding deductibles at the time of service and we will then bill insurance. Otherwise, you will be responsible for paying in full at the time of service and we will bill insurance as a courtesy. If you have any questions regarding our terms and conditions, please contact our office and we will be happy to discuss them with you.

If we have not received payment from the insurance company within 60 days of the date of service, you will be responsible for the balance regardless of the insurance status.  Blue Cross Blue Shield and Aetna patients are assessed on a case-by-case basis for balances that exceed 60 days.

If you are covered by Blue Cross Blue Shield or Aetna, you may desire labs or procedures that are considered not medically necessary or are non-covered services by your insurance plan.  In these cases, you fill out a form prior to the service that indicates you are requesting a non-covered service and are financially responsible for the cost of the services regardless of denial from your insurance plan. 

Below is a list of questions you will need to answer at check in for your appointment:

(All of this information should be attainable from your insurance provider.)

-What is your deductible? Has your deductible been met for the year? What month does your deductible start over?

-What is your coverage? Does your insurance provider pick up 50%? 80%? 100%?

-Does your insurance provider cover naturopathic doctors, (only applicable if seeing Dr. Nalbandian) or acupuncturists?

What if I am a Medicare patient?

Ana Verzone, ANP; Bethany Buchanan, ANP; and Kimberly Kubick, ANP, have opted out of Medicare.  Kiki Green, ANP cannot see patients of Medicare age at Avante.

Medicare does not contract with naturopathic doctors.

You will want to confirm that your secondary insurance covers our opted medical providers or naturopaths prior to making an appointment.   

It has been our experience that a number of secondary insurance carriers do not cover claims from providers who have opted out.

We are not responsible for changes in insurance benefits or denial of services. It is your responsibility to confirm your coverage and pay for what insurance does not cover.

In summary, we look forward to assisting you by billing your insurance when applicable.  This service is considered a courtesy in many cases. However you are responsible to know your coverage, your deductible and to be prepared to pay for your visit at the time of your visit.  Thank you in advance and we look forward to seeing you soon.

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Patient Testimonials

  • "I love going to Avante...they take pride in patient care and are always willing to accommodate... simply the best.."CSL
  • "I have been a patient at Avante for 5 yrs now, and I have only positive things to say about the quality of the care that I receive from the entire facility. From the smiles at the front desk to the efficient lab techs and all of the staff in between. My health has turned around thanks to the care from Kiki Green and Grant Gibbs. Competent, caring and constantly striving for the newest information available to share with me. They embody the best in what I want in Holistic and Modern Medical care - JH 
  • "I came to Avante about 8 months ago when I was looking for a doctor after moving to Alaska, my husband and I saw Dr. Jana.  We were pleased with the office and esp. the care we received from Dr. Jana. It feels good to leave a doctors office not loaded down with lists of new medicines but  positive thoughts of lifestyle changes that will produce better health. I started seeing Tina at the first of November and two days after the first acupuncture treatment I was in the least amount of pain in over 25 years.  Believe me I have tried many different medical treatments some with more success than others.  I am so encouraged to look forward to more mobility and greater health! I feel younger and more energetic. Thank you Avante.  I also love the patient portal and have found that the staff always responds to my online questions." - PM
  • "Finally a doctor is listening to me! I am so very very happy with Avante Medical and so thankful to be getting answers and in the right direction for great health! THANK YOU!" - VW
  • "I have been a patient of Avante's for several years now, and I have only wonderful things to say about their business. The place is beautiful and welcoming, the staff are all very helpful and kind, and the providers, all 3 I have seen, currently Kikki Green and Grant Gibbs, have been intelligent, intuitive and efficient. They care about you and your health. The lab is clean and full service and the nutritional supplements are extensive and high quality. The use of the Patient Portal is outstanding!  Give yourself extra time is my only recommendation as they sometimes get backed up on scheduling." - JH 
I came to Avante about 8 months ago when I was looking for a doctor after moving to Alaska, my husband and I saw Dr. Jana.  We were pleased with the office and esp. the care we received from Dr. Jana. It feels good to leave a doctors office not loaded down with lists of new medicines but  positive thoughts of lifestyle changes that will produce better health.
I started seeing Tina at the first of November and two days after the first acupuncture treatment I was in the least amount of pain in over 25 years.  Believe me I have tried many different medical treatments some with more success than others.  I am so encouraged to look forward to more mobility and greater health! I feel younger and more energetic. Thank you Avante.  I also love the patient portal and have found that the staff always responds to my online questions.